Betting Rules

These Betting Rules explain the general requirements that apply when you use PokerStars Casino to play casino games or place other permitted wagers. They are designed to help players in Australia understand how wagers are submitted, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, individual game rules, privacy information and responsible gambling material. If there is any inconsistency between this page and the governing Terms and Conditions, the governing terms will apply.

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General betting requirements

You must have an eligible account and comply with all applicable laws, account conditions and verification requirements before placing a wager. PokerStars Casino may request information or documents to confirm your identity, age, location, payment method or other account details. A wager or transaction may be delayed, restricted or refused while an account review is taking place. You are responsible for making sure that the information held on your account is accurate, current and complete.

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You must only use an account that belongs to you and must not allow another person to access or operate it. Account holders are responsible for protecting their login details and for checking activity carried out through their account. If you believe that your account has been accessed without permission, stop using it and follow the security process available through the website. Do not share passwords, one-time codes or other confidential account information.

Wagers must be made for personal entertainment and not on behalf of another person, business or organisation. You must not use the service for unlawful activity, fraud, money laundering, market manipulation, collusion or any other prohibited purpose. PokerStars Casino may take appropriate action where account activity appears unusual, misleading, dishonest or inconsistent with these rules.

Account and payment conditions

Only approved payment methods and account functions may be used to fund play or receive an eligible withdrawal.
The name and details connected with a payment method should match the verified account information unless an alternative arrangement has been approved.
You must not attempt to use a payment method that you do not own or have permission to use.
Funds must be available before a wager is submitted. A bet cannot be placed using funds that have not been received or cleared.
PokerStars Casino may suspend, refuse or review transactions where required by law, security procedures or responsible gambling controls.
You should consider any applicable fees, currency conversions, taxes or financial charges before depositing, playing or withdrawing.

You are responsible for reviewing the details of each wager before confirming it. This includes the selected game, stake, number of entries, available balance and any other information displayed at the time. Once a wager has been accepted, it may not be changed or cancelled except where the applicable game rules or Terms and Conditions allow it.

Placing and accepting wagers

A wager is generally treated as placed only when it has been submitted through the authorised website or application and accepted by the system. Entering a stake, selecting a game or pressing a confirmation button does not by itself guarantee acceptance. Wait for a clear confirmation and check your account history before assuming that a wager has been recorded.

A wager may be rejected, interrupted or remain pending for technical, regulatory, account, payment or security reasons. Examples include an insufficient balance, an account restriction, a failed connection, a maintenance period, a game becoming unavailable or information not being received correctly. If a wager is not accepted, it should not be treated as a valid bet. If the status is unclear, avoid submitting repeated wagers until your account history or the available support process confirms what occurred.

Checking your bet details

Choose the game or permitted betting option you want to use.
Review the displayed game information, stake and available instructions.
Confirm that your account balance and selected payment source are correct.
Submit the wager only when you are satisfied that the details are accurate.
Check the confirmation message and account history after submission.
Keep a record of relevant transaction or wager information if you need to raise a question later.

You should not place a wager if you are unsure how a game works. Game instructions normally explain the object of the game, available actions, winning combinations or outcomes, stake information and the way results are determined. Some games may have additional rules, features or conditions. Those game-specific rules form part of the terms applying to that wager, so you should read them before participating.

Promotional offers, free play, rewards or other incentives may have separate conditions. If you choose to use one, read the relevant offer rules before participating. An offer may include requirements about eligibility, qualifying activity, expiry, withdrawal, wagering or permitted games. No promotional condition should be assumed unless it is clearly stated in the applicable offer terms.

You must not attempt to interfere with the operation of a game, manipulate software, use unauthorised tools or exploit a vulnerability. Automated activity, coordinated play, dishonest conduct or other misuse may result in a wager being reviewed and an account being restricted in accordance with the governing terms.

Game results, settlement and corrections

Casino game results are determined by the relevant game system, random outcomes and the rules shown for that game. Previous results do not predict future results, and no strategy, staking pattern or betting system can guarantee a win. You should only wager amounts that you can afford to lose. The displayed result and the applicable game rules will normally determine whether a wager is a winning, losing or otherwise completed bet.

Winning wagers are settled according to the relevant game rules and the applicable Terms and Conditions. Any return may depend on the stake, the outcome, the type of wager and any other clearly stated condition. A displayed balance, result or return may be subject to review where there is a technical issue, calculation error, suspected misuse or a legal or regulatory requirement to do so.

Technical issues and obvious errors

Although reasonable steps are taken to keep the service available and accurate, online systems can experience interruptions, delays, communication failures or display errors. If a malfunction affects a game or wager, PokerStars Casino may pause the affected activity, investigate the records and take the action permitted by the governing terms and applicable law. This may include correcting an obvious error, cancelling an affected wager or restoring an amount where appropriate.

An obvious error may include an incorrect stake, return, result, game display, balance or other information that a reasonable player should recognise as incorrect. You must not knowingly take advantage of an obvious error. If you notice a result or account balance that appears wrong, do not continue using the affected feature. Review the available account information and use the appropriate support process before placing another wager.

Records and settlement information

Your account history may show deposits, withdrawals, wagers, results, returns, adjustments and other relevant transactions.
Electronic records maintained by the operator may be used to confirm the timing, content and status of a wager, subject to applicable law.
A transaction or wager shown as pending may require additional processing or review before it is finalised.
If an amount is credited in error, it may be removed or corrected in accordance with the governing terms.
You should review your history regularly and raise any apparent discrepancy as soon as reasonably possible.

If a game result, transaction or wager is disputed, the matter may be reviewed using system records, game data, account information and other relevant evidence. Reviews can take time, particularly where a technical incident, identity check, payment issue or suspected breach of the rules is involved. The outcome of a review will be handled in accordance with the applicable Terms and Conditions and legal requirements.

Responsible play and account actions

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play and consider setting time and spending limits that suit your circumstances. Never chase losses by increasing stakes or continuing to play for longer than planned. Take regular breaks and avoid gambling when you are upset, tired, affected by alcohol or other substances, or under financial pressure.

Practical safeguards

Decide how much money and time you can spend before starting a session.
Keep gambling separate from essential household spending and financial commitments.
Do not borrow money, use credit irresponsibly or sell possessions to fund play.
Use available deposit, wager, loss or session controls where they are offered.
Consider a temporary break or account closure if gambling is no longer enjoyable or manageable.
Speak with a qualified gambling support service if you are concerned about your gambling or someone else’s gambling.

You must not use the service if you are under the applicable legal age, subject to an exclusion, restricted from gambling or otherwise not permitted to participate. You must also follow any location, account, identity and access requirements that apply to your use of the website. PokerStars Casino may refuse access, suspend an account or restrict wagering where it considers that a legal, safety, security or responsible gambling requirement may have been breached.

If you want to query a wager, result, transaction or account restriction, use the support and account channels made available on the website. Provide enough information for the matter to be identified, such as the relevant date, game, amount and account history reference where available. Do not send passwords or sensitive security details in an open message. Complaints and disputes will be considered under the applicable complaints process and governing terms.

These Betting Rules may be updated from time to time to reflect changes to the service, game features, legal requirements or operational procedures. The current version published on the website applies from the date stated or, where no date is stated, from publication. You should review the rules regularly, particularly before using a new game or feature. By continuing to use PokerStars Casino, you acknowledge that you have read and understood the rules that apply to your activity.