Privacy Policy

1. About this Privacy Policy

PokerStars Casino respects the privacy of players and aims to handle personal information responsibly. This policy describes the types of information that an online casino site typically needs to collect and the reasons for handling it. The information collected will depend on how a player uses the website, the account features used and the checks required before certain activities can be completed.

This policy applies to information collected through the PokerStars Casino website, account processes, customer support interactions, payment activity and related online services. It also applies to information received from devices, browsers and service providers where that information is connected with a player or an account.

By using the website, a player acknowledges that information may be handled as described in this policy. Where consent is required, it will be requested in an appropriate way. A player can withdraw consent for marketing communications at any time, although withdrawing consent does not affect processing that is permitted or required for other purposes.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version published on the website will apply from its stated or implied effective date. Players should review this page occasionally, particularly if they continue using the account after an update.

3. How information is used and shared

Personal information is handled for purposes connected with providing, securing and improving the website and account services. The main purposes may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, transactions and related account activity.
• Confirming identity, age and account information where verification is required.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to questions and resolving account or transaction issues.
• Sending service messages about accounts, security, transactions, website changes or other necessary matters.
• Sending marketing communications where a player has provided consent or where permitted by applicable requirements.
• Analysing website performance, improving features and understanding how players use the services.
• Meeting record-keeping, reporting and other legal or compliance obligations.

PokerStars Casino may share relevant information with organisations that help provide or protect the services. These may include payment providers, identity and verification services, technology and hosting providers, fraud prevention services, customer support providers and professional advisers. Information shared with these parties should be limited to what is reasonably needed for their role, and they may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where necessary to protect players, the website or the rights and safety of others, or where disclosure is required or permitted by law. This may include responding to a valid legal request, assisting with an investigation, enforcing website terms or preventing fraud and other harmful activity.

The website may use aggregated or de-identified information for reporting, security, service improvement and analysis. Information used in this form is intended not to identify an individual player directly. Personal information is not used for unrelated purposes unless the player has been informed, has provided consent where needed, or the use is otherwise permitted.

Security of personal information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes and procedures for handling sensitive records. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their login details and use a secure device and connection.

If a player believes that an account or personal information may have been accessed without permission, they should contact support as soon as possible. Players should never share passwords or security codes through unsolicited messages.

5. Data retention and your privacy rights

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, including account administration, security, dispute handling, service improvement and legal or compliance requirements. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means that closing an account may not result in the immediate deletion of every record.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in a way that no longer identifies the player. Backups and records held for security, dispute or legal purposes may take additional time to remove or may be retained until the relevant purpose has ended.

How to exercise your data rights

Players may contact support@pokerstarscasino-online.top to ask about their personal information or exercise available privacy rights. Requests may be made for the following purposes:

• Access: request information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where another valid basis for deletion applies.
• Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn, without affecting necessary service messages or other lawful processing.

A request should include enough information to identify the relevant account and explain what is being requested. For security, identity may need to be verified before information is disclosed or changes are made. A request may be limited, refused or delayed where this is permitted or required by law, including where records must be retained, where deletion would affect fraud prevention or security, or where fulfilling the request could adversely affect another person's privacy.

Marketing preferences can also be changed using an unsubscribe option included in a marketing message, where available. Opting out of marketing does not stop operational communications that are necessary for account security, transactions, verification, responsible gaming information or important changes to the services.

Questions and complaints

Privacy questions, requests and concerns can be directed to support@pokerstarscasino-online.top. The support team may ask for additional details so that the request can be understood, reviewed and answered appropriately. If a player is not satisfied with the response, they may wish to seek independent privacy guidance or use any complaint pathway available under applicable Australian requirements.

This Privacy Policy should be read together with the website terms, account rules and any notices shown when information is collected. If a specific notice provides more detailed information about a particular activity, that notice should be considered alongside this policy.