Responsible Gaming

PokerStars Casino supports a balanced approach to gambling. Casino games should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Responsible gaming means understanding the risks, deciding how much time and money you can comfortably spend, and knowing when to take a break. The information on this page is general in nature. Product availability, account tools and legal requirements may vary depending on your location and circumstances.

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Gamble for entertainment

Gambling can be an enjoyable leisure activity when it stays within limits that you can afford. It is also an activity involving risk: the outcome of a game is not guaranteed, and you may lose money. No strategy can remove the chance of loss, and previous results do not determine future results. A win is never owed because you have lost, and a losing session cannot be reliably changed by playing for longer.

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Before you play at PokerStars Casino, consider whether gambling fits your personal circumstances. Only use money that is available for entertainment after essential costs have been covered. Do not use money set aside for rent, bills, food, education, loan repayments or other important needs. You should also avoid gambling with borrowed money, credit intended for essential spending or money that belongs to another person.

Practical questions to ask yourself

Have I decided in advance how much I can afford to lose?
Can I stop playing when I reach my time or spending limit?
Am I comfortable with gambling as entertainment, even when I do not win?
Am I playing because I want to, rather than because someone else expects me to?
Would my gambling cause difficulty with household expenses, savings or other commitments?
Am I using gambling to cope with stress, boredom, loneliness or difficult emotions?

If you are unsure about any of these questions, consider taking a break before depositing or playing. Talking openly with someone you trust can also help you make a clear decision. Gambling should never interfere with your relationships, work, study, health or normal daily responsibilities.

Set limits and take control

Planning before you play can make it easier to stay in control. Decide your budget and playing time while you are calm, then stick to that decision. If account tools are available to you, use them to support your plan. Depending on the service and your location, these tools may include deposit limits, wagering or spending limits, session reminders, reality checks, time limits, temporary breaks or account closure.

Suggested steps

Set a gambling budget for a defined period, such as a day, week or month.
Treat the budget as a complete entertainment cost, not as money that you expect to win back.
Choose a playing time in advance and leave the game when that time ends.
Keep gambling separate from essential household money and savings.
Do not increase your budget because you have had a win or a loss.
Avoid playing when you are tired, upset, under the influence of alcohol or other substances, or distracted by serious personal concerns.
Review your gambling regularly and reduce or stop if it is becoming difficult to follow your plan.

A limit is most useful when it is realistic and respected. If you find yourself changing limits repeatedly, asking for them to be increased, or looking for ways around them, this may be a sign that gambling is becoming difficult to manage. A temporary break or longer account restriction may be more suitable than continuing to play.

Never chase losses. Chasing means continuing to gamble, increasing stakes or depositing more money in an attempt to recover what has already been lost. This can make losses larger and can lead to decisions that you would not normally make. The safest response to a loss is to stop, accept that the result cannot be changed and take time away from gambling.

Breaks and self-exclusion

If you want to stop gambling for a period, use any available break, timeout or self-exclusion option that suits your needs. A self-exclusion request is intended to prevent or restrict access for the selected period, where that option is offered. Read the relevant information carefully before confirming a request, including how it works, when it begins and whether it can be changed. Do not create another account or ask someone else to gamble on your behalf during a restriction.

Recognise the warning signs

Gambling-related harm can develop gradually. You do not need to wait until there is a serious financial or personal crisis before taking action. Early warning signs can include spending more time or money gambling than planned, feeling unable to stop, or thinking about gambling throughout the day. The signs may affect your finances, mood, relationships and responsibilities.

Possible warning signs include

Gambling for longer than intended or regularly missing work, study, sleep or social commitments.
Increasing the amount or frequency of gambling to achieve the same excitement.
Feeling restless, irritable or uncomfortable when trying to cut down or stop.
Returning to gambling to win back money that has been lost.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, selling belongings or using money intended for bills to gamble.
Feeling guilty, anxious, low or stressed because of gambling.
Arguing with people close to you about gambling or withdrawing from normal activities.
Trying to stop but repeatedly finding that you cannot follow your plan.
Believing that a win is necessary to fix financial or personal problems.

One warning sign can be enough reason to pause and review your gambling. Several signs may indicate that you need additional support. Consider stopping play, removing access to gambling funds and speaking with a qualified counsellor or an independent gambling support service. You can also tell a trusted person what is happening and ask them to help you maintain your plan.

If gambling has created financial pressure, avoid taking further credit or making promises that depend on a future win. List your immediate essential expenses, protect money needed for those expenses and seek independent financial guidance. If gambling is affecting your mental health or safety, seek appropriate professional help as soon as possible. If you feel at immediate risk of harming yourself or someone else, contact emergency services in your area.

Protect yourself and get support

Responsible gaming also includes protecting your account and personal information. Use your own account, keep login details private and choose a password that is not used for other services. Do not allow another person to play through your account, and do not play through another person’s account. Keep your devices and software updated, and take care when using shared or public devices.

Only deposit or withdraw through methods available within your account and follow the applicable account and verification requirements. Keep track of your transactions so that you have a clear view of your gambling spend. Account records can help you compare your actual activity with the budget you set. If you notice activity that you do not recognise, stop using the account and raise the matter through the available support process.

Support from people you trust

You do not have to manage gambling concerns alone. A partner, family member, friend, doctor, counsellor or other qualified professional may be able to provide practical and emotional support. Be honest about the amount of time and money involved, even if the conversation feels uncomfortable. Clear information helps others understand what support may be useful.

Independent gambling support services in Australia can provide confidential information, counselling and guidance about gambling concerns. The right service may depend on where you live and whether you are seeking help for yourself or for someone close to you. You can also speak with a financial counsellor if gambling is affecting bills, debts or other financial commitments. Support is available whether you are trying to cut down, take a break or stop completely.

Our approach

PokerStars Casino provides responsible gaming information and may offer account controls designed to help customers manage their play, subject to applicable requirements and availability. These tools are not a replacement for personal judgement or professional support. If you ask for help with gambling, account restrictions or a break, use the available customer support and account-management channels. We may need to verify account information before taking action.

You are responsible for ensuring that you are legally permitted to access and use online gambling services in your location, including meeting any applicable age requirement. Do not use gambling services if doing so would breach a law, restriction or condition that applies to you. By choosing to play, make sure you understand the relevant terms, the risks of gambling and the limits you have set for yourself.

The most important rule is simple: gamble only what you can afford, only for as long as you planned, and stop if gambling stops being fun or begins to cause harm.